observation_id: obs-a-ring

legacy_call_reference: legacy-a

canonical_correlation_id: corr-a

queue_id: support

direction: inbound

tenant_id: synthetic

environment: TEST


observation_id: obs-a-answer


observation_id: obs-a-final


observation_id: obs-b-ring

legacy_call_reference: legacy-b

canonical_correlation_id: corr-b


observation_id: obs-b-missed


observation_id: obs-c-ignore

legacy_call_reference: legacy-c

canonical_correlation_id: corr-c

direction: internal


observation_id: obs-d-answer

legacy_call_reference: legacy-d

canonical_correlation_id: corr-d

queue_id: sales